iclmnet

The International Concierge & Lifestyle Management Network


Welcome to ICLMNet's online store!

If you would like to sell your product on this page, please email us.

(The Concierge Manual, Going Above and Beyond and the concierge contracts are all FREE with your membership. Why not join now?)



The Concierge Manual by Katharine C. Giovanni

All the tools you need to create a successful concierge, lifestyle management, errand, or personal assistant company.

Paperback $29.95; Ebook format $19.99

Click here to purchase


Going Above and Beyond by Katharine C. Giovanni

Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service.

Paperback $17.95; EBook $12.95

Click here to purchase


Rainbows & Banana Peels by Katharine C. Giovanni

Author Katharine Giovanni has always met life with positivity and laughter, and she needed every bit of that life-saving attitude the day the doctor told her, “You have cancer.” 

Paperback $12.00; EBook $8.99

Click here to purchase


Concierge Contracts – $129

Click here to purchase

A bundle of four contracts designed to protect you from many liability issues that every concierge business faces in the world today. (Available individually as well)

Multi-Use Contract - A great contract designed for lobby concierge, corporate concierge and individual concierge companies ... three contracts all in one!

Service Vendor Agreement - A must-have if you plan on outsourcing services to your local vendors.

Non-Disclosure Agreement - If you are planning to disclose confidential or proprietary information about your company to another person and/or company, then this is a form of Confidentiality Agreement to be used when one company is planning on disclosing confidential or proprietary information to another party in connection with a possible transaction.

Event Contract - If you plan on adding meeting and event planning to your list of services, then this contract is vital. Never plan an event for someone without a contract. The free report is a nice beginners primer for those who have never planned an event.

Please note that these contracts are not designed to just “use and go”. They must be taken to your own lawyer prior to use to make sure that all your state (and country) laws are covered within the document. Purchasing our contracts will save your money as your lawyer will be looking over something already created as opposed to taking hours to create a contract from scratch. Please read our disclaimer



The Concierge Entrepreneur Certificate EClass - $399

Click here to purchase the EClass and start taking it immediately

Whether you want to start a small home based business, or a large one … this course will give you the tools that you need to get started! Drawing on over 30 years’ experience in the concierge industry, Katharine provides clear step-by-step information and will walk you through the process of starting up your business.



Social Media Makeover 

  • $150 (for non-ICLMNet members
  • $75 for members (just log into your account and visit the library to sign up)

Katharine will take a look at your online presence including your website, Twitter, Facebook, LinkedIn and other social media pages and help you kick them up a notch!  

Once you pay for the session, just email Katharine links to all your social media pages including your website, blog, Facebook, LinkedIn, Twitter and any others you may have. She will go through them and will then meet with you via ZOOM. All sessions are recorded.




Marketing Video

Katharine will create a video and picture slideshow to showcase your business to use as an advertisement on Social Media and your website. According to Entrepreneur Magazine … “Studies show that online shoppers who view video are nearly twice as likely to make a purchase as non-viewers. On Facebook, videos are shared 12 times more than links and text-based posts combined.” Once purchased, Katharine will email you all the details.

Click here for details


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