The International Concierge & Lifestyle Management Network

Resources & Training

Concierge & Front DeskTraining with Industry Leader & ICLMNet Founder Katharine Giovanni

One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world.

    • Training concierge and front desk staff since 1998
    • Chairman of the board and Founder of two concierge associations from 2000-2014
    • Three-time award-winning author and inspirational blogger


Shop!Books and Contracts Pack

Visit our store for books, contracts, online certificate classes and more!


VISIT our Concierge & Front Desk Staff Video Channel


(Don’t forget to subscribe to the channel when you get there!)

Katharine also has a concierge and front desk staff forum on Facebook!  Click here to follow

Turn the World Into Your OfficeĀ®

This is the system that Katharine and Ron use in their office. It's a virtual receptionist called Grasshopper that lets you run your business using your cell phones. 

Check it out by clicking this link: www.grasshopper.com

Need a Domain Name?

Need to register a domain name?  Need to register a domain name? Need to register more websites? We have found a great place where you can register domains names. In addition you can get extremely reasonable web hosting, traffic tools and a shopping cart. Just click here: www.Triangledomains.com

Concierge Insurance

The key to finding the right type of insurance is knowing the NAICS (North American Industry Classification System) code. The code for concierge services is 812990. If you do other services, like transportation or pet sitting, those will have their own codes. Here’s a link to the NAICS site so that you can see the code and the types of businesses within that code: https://www.naics.com/search/. Another suggested code is 41677 for Consultants.

We suggest you call as many local independent insurance brokers as you can. Get a few of them working on your behalf and I’m sure one of them will be able to help. You tell him/her that they should put you into the “consulting” category or the “janitorial/cleaning house” category. Each employee should be bonded as well (called an Employee Dishonesty Bond). A reasonable cost would be between $500 and $800 per year, although we have seen higher.

ICLMNet has a list of insurance companies who work with concierge. To obtain the list, just join us at www.ICLMNet.com and gain access to our members library!  The list is also available with Katharine's online class. 

Lastly, you could do a search on the words “concierge insurance” but be careful as tons of random companies will pop up. Remember to check these companies out thoroughly before you hire them.

Good luck!


52 Ways To Use A Concierge By Katharine Giovanni

Click here

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