Resources & Training
Concierge and Front Desk Training
With Industry Leader and ICLMNet Founder Katharine Giovanni
Katharine, a world-renowned concierge trainer/consultant, is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world. Katharine has been training concierge and front desk staff since 1998, and was Chairman of the Board and Founder of two concierge associations from 2000-2014
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Turn the World Into Your Office®
This is the system that Katharine and Ron use in their office. It's a virtual receptionist called Grasshopper that lets you run your business using your cell phones.
Check it out by clicking this link: www.grasshopper.com
52 Ways To Use A Concierge By Katharine Giovanni
The key to finding the right type of insurance is knowing the NAICS (North American Industry Classification System) code. The code for concierge services is 812990. If you do other services, like transportation or pet sitting, those will have their own codes. Here’s a link to the NAICS site so that you can see the code and the types of businesses within that code: https://www.naics.com/search/. Another suggested code is 41677 for Consultants.
We suggest you call as many local independent insurance brokers as you can. Get a few of them working on your behalf and I’m sure one of them will be able to help. You tell him/her that they should put you into the “consulting” category or the “janitorial/cleaning house” category. Each employee should be bonded as well (called an Employee Dishonesty Bond). A reasonable cost would be between $500 and $800 per year, although we have seen higher.
ICLMNet has a list of insurance companies who work with concierge. To obtain the list, just join us at www.ICLMNet.com and gain access to our members library! The list is also available with Katharine's online class.
Lastly, you could do a search on the words “concierge insurance” but be careful as tons of random companies will pop up. Remember to check these companies out thoroughly before you hire them.