The International Concierge & Lifestyle Management Network

Resources & Training

(If you wish your company to be listed on this page, please email Ron)

Concierge Training with Industry Leader and ICLMNet Founder Katharine Giovanni

One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world.

    • Training concierge and front desk staff since 1998
    • Chairman of the board and Founder of two concierge associations from 2000-2014
    • Three-time award-winning author and inspirational blogger

Want to START a concierge business? Click here 

Learn how to run a concierge business from 20-year industry veteran Katharine Giovanni! One of the industry’s most experienced trainers and leading advocate. 

"I would like to thank you for all the valuable information that has been collected in this training. The books have excellent learning material, it gave me more confidence and knowledge about my new business which make me feel that I am in the right path." N. Ayala

Need to train your front desk staff? Click here

“We are a mid-size property management and real-estate investment company. We have grown exponentially over the past year and our staff was in need of some customer service training. We felt the best possible customer service experience would be from a concierge expert like Katharine and we were not disappointed! We elected to have Katharine come and do a one-day workshop with our entire staff. Katharine not only provided us with real applicable advice on how to provide the best possible customer service experience, even in the most stressful situations, but also inspired our staff to really embrace what it means to be a concierge. Our staff has since gone out of their way to be kind, polite, approachable and proactive when dealing with our customers. Katharine also inspired us as a company to continue the conversation through regularly scheduled all-staff meetings dedicated to customer service related topics. We’ve also hired a full-time concierge dedicated to facilitating communication with customers to ensure we continue to provide the best possible experience with our company! We are thankful to Katharine for helping us improve our business and our customers’ experience with us!”  Gwenn Kaminskas


VISIT our Concierge & Front Desk Staff Video Channel


(Don’t forget to subscribe to the channel when you get there!)

Katharine also has a concierge and front desk staff forum on Facebook!  Click here to follow


Visit our store for books, contracts, online certificate classes and more!

(Want to put YOUR product in our store? Have an event you would like to add to our calendar? Contact us)


Need a Marketing Video?

Katharine will create a video and picture slideshow to showcase your business to use as an advertisement on Social Media and your website. According to Entrepreneur Magazine … “Studies show that online shoppers who view video are nearly twice as likely to make a purchase as non-viewers. On Facebook, videos are shared 12 times more than links and text-based posts combined.” 

Click here to read more - Marketing Video

Need a Domain Name?

Need to register a domain name?  Need to register a domain name? Need to register more websites? We have found a great place where you can register domains names. In addition you can get extremely reasonable web hosting, traffic tools and a shopping cart. Just click here: www.Triangledomains.com

Concierge Insurance

The key to finding the right type of insurance is knowing the NAICS (North American Industry Classification System) code. The code for concierge services is 812990. If you do other services, like transportation or pet sitting, those will have their own codes. Here’s a link to the NAICS site so that you can see the code and the types of businesses within that code: https://www.naics.com/search/. Another suggested code is 41677 for Consultants.

We suggest you call as many local independent insurance brokers as you can. Get a few of them working on your behalf and I’m sure one of them will be able to help. You tell him/her that they should put you into the “consulting” category or the “janitorial/cleaning house” category. Each employee should be bonded as well (called an Employee Dishonesty Bond). A reasonable cost would be between $500 and $800 per year, although we have seen higher.

ICLMNet has a list of insurance companies who work with concierge. To obtain the list, just join us at www.ICLMNet.com and gain access to our members library!  The list is also available with Katharine's online class. 

Lastly, you could do a search on the words “concierge insurance” but be careful as tons of random companies will pop up. Remember to check these companies out thoroughly before you hire them.

Good luck!

Article: 52 Ways To Use A Concierge – Click here

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