Member Login

Log in


If you are a company looking to train your staff, please visit Katharine's  website at

Just getting started? 

The best way to get started, and the most cost-effective, is to read Katharine's book and watch her free class. One of two things will happen by the time you finish ...  either you will be eager to get started and jumping for joy or you'll think that this is not for you. The good news is that if you decide this is not for you, you'll only be out the cost of Katharine's book (her ebook version is only $19.95). However, if you decide to move forward then read on!  We have three incredible training options for you!

The Concierge Manual - available in both paperback and eBook form -

Katharine suggests that you watch her free 20-minute video on how to start a concierge business. It goes through the basics of how to get started and what you'll need. Here’s the link:

is a great place to find resources and information. Even if you haven't started your business you can still join and get access to our members library and private Facebook group (which has 10 years’ worth of posts! TONS of information on that board). Click here to read more

Training Options

option 1

Option 2

Option 3

The Concierge Entrepreneur Online Certificate Program

It’s a step-by-step road map that shows you exactly how to get your new company started. From obtaining insurance and forming the company to what services to offer and fee setting, Katharine will talk about it all. 

To read more about it, or take the course please click here

Bullseye Training

8 hours of virtual training for up to two people.

This is very intense customized training. By working one-on-one with Katharine, you will be able to move forward at a faster pace as she has a road map already in place to get you started. You will gain access to a wealth of knowledge that she has accumulated over the last 30 years. Click here to read more about it.

For pricing, please email Katharine. Due to her busy schedule, she only has a few slots available every month. 

The President's Club

Two (2) day training session held in Raleigh, NC for up to two people.

Like the Bullseye program, this is also a very intense program. You and your colleague will fly to Raleigh to meet with Katharine personally. These two days are completely devoted to you. It’s a time to hit the pause button on your life and take a deep dive into making your dreams a reality. You'll talk about what is and isn't working, where you would like to go, and will leave with a map of how to get there. Click here to read more about it

For pricing, please email Katharine. Due to her busy schedule, she only has a few slots available every month. 



One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry.  She has been training concierge and front line staff since 1998. 

To read more about her, please click here 

Visit her website at 

ICLMNet is a part of The Giowell Group

Tel: 919-263-4003; Toll Free-888-598-8830;

Copyright 2018 by The Giowell Group. All Rights Reserved

Powered by Wild Apricot Membership Software