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Online Classes

(Click here to read about all your training options)

Software Requirements: None. All classes are hosted by a company called Digital Chalk and it supports all computers including PC’s and Apple products.

Format: Pre-recorded video presentations. Many include PowerPoint and downloadable eWorkbooks. All courses can be taken at your leisure. Once you create your account, please remember to bookmark the class so that you can go back to the page.

LIVE coaching: If you need help and would like to talk to Katharine for an hour, she charges $150/hour. Just email us to schedule. If you would like to meet with her in person, just give us a call and we'll talk about customized training.

ICLMNet members receive a discount!  Simply log into your account and visit the members library to get the secret coupon code!


The Concierge Entrepreneur Certificate Course

3 packages available

Please click here to take the course now and/or read all about it



Certificate Course with Exam

(It takes about 6 hours to complete)

A certificate course that will teach you how to start a concierge business. Whether you want to start a small home based business, or a large one, this course will give you the tools that you need to get started! Drawing on over 30 years’ experience in the concierge industry, Katharine provides clear step-by-step information and will walk you through the process of starting up your business.

The Class is a step-by-step road map that shows you exactly how to get your new lifestyle management/concierge company started. From obtaining insurance and forming the company to what services to offer and fee setting, Katharine will talk about it all. Whether you wish to start a new career, or add additional revenue streams to your existing concierge business, the course will show you how to set yourself apart from the competition so that you can get started and start earning money fast.

From seasoned pros to start-ups, going back to the basics will give you fresh set of eyes to show you how to move your company to the next level.

(Both mini-courses listed below are already included in the Concierge Entrepreneur, so there is no need to take them individually if you plan on taking this certificate course.)

Concierge Mini-Course on how to set your fees

$49

Please click here to take the course now and/or read more about it


Over the last 20 years, Katharine has received three main questions... How do I set my fees? What companies insure independent concierge companies? How do I set up my service vendor network and receive commissions?This new course addresses all three of those questions! Plus Katharine includes some great concierge statistics for your website and business proposals.

This mini-course includes...

    • How to find your niche market
    • What services you might wish to offer
    • The different types of concierge services
    • The different types of Fee styles
    • A fantastic math formula to help you figure out how to charge corporate and lobby concierge services!
    • How to create your service vendor network and actually get them to pay you a commission!

The class includes...

    • The Concierge Manual EBook
    • List of insurance companies who have written concierge insurance policies. 
    • Concierge Statistics
    • Four modules that combine video with PowerPoint.

Graphic Design Mini-Course

$49

Please  click here to take the course now and/or read all about it



A mini-course that will show you how to create social media headers, graphics for your website and marketing materials, logos and more.

Katharine shows you how to use the free online software Canva including...

    • How to use the pre-made templates.
    • Create a new design.
    • Learn how to use the grids and transparency function and more.
    • Don’t have Photoshop? No worries! Katharine will also show you how to use PicMonkey to edit and resize your photographs.

As a free bonus, she will also show you how to create your automatic email signature and shares some of her favorite websites where she finds free stock photographs.

Katharine taught herself how to design graphics and produce videos while undergoing chemotherapy for stage 3 breast cancer in 2012. Why? Since she was too sick to travel for speaking gigs, Katharine decided to learn something she had always wanted to do ... design graphics. She spent weeks reading, taking classes and watching videos on graphic design so she could do all her company graphics and videos herself. Now she is sharing what she learned!




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