International Concierge and Lifestyle Management Network


The International Concierge & Lifestyle Management Network

If you want to be successful, change your email philosophy

December 20, 2017 12:34 PM | Katharine Giovanni (Administrator)

“Thanks for answering me back!”

Sadly, I actually get this reply back a LOT as I am very quick to answer my emails. I am also lightening fast at answering texts. Even if I can’t answer right away (I might be in a meeting), I reply with a quick “I got it and will get back to you by __) as soon as I can. I send them something so they know I saw their message. They feel valued. Voice mails? I try and answer within one business day or sooner if I can.

Why do I do this? First, it’s good customer service. Second, it makes me money as I have actually gotten speaking and consulting gigs because I respond so fast!

Unfortunately, I seem to be abnormal in today’s world as most people don’t practice this.

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